TY - BOOK AU - Howard S. Gitlow, Rosa Oppenheim, Alan Oppenheim, David Levine TI - Quality Management SN - 0072999837, 9780072999839 PY - 2005/// CY - USA PB - McGraw-Hill Irwin KW - Quality N1 - Quality Management's all-new section provides the framework for designing effective administrative systems for quality management. New coverage of Six Sigma combines with a wealth of new examples from industry to communicate both the theory and reality of quality management today; 0 N2 - Quality Management's all-new section provides the framework for designing effective administrative systems for quality management. New coverage of Six Sigma combines with a wealth of new examples from industry to communicate both the theory and reality of quality management today ER -