Neal D. <br/><br/>
Glencoe telephone techniques 

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 - new york  Mc Graw Hill  1998 
 - 148 
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<br/><br/><label>ISBN: </label>0-02-802011-1                                                                                         1800 
<br/><br/><label>Source: </label> Хандив                                             
<br/><br/><label>Subjects--Index Terms: </label>developing positive telephone                                                                       ,processing incoming calls                                                                           ,making telephone calls                                                                               
<br/><br/><label>Dewey Class. No.: </label>651.7  / N-33