Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketin
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- USA McGraw-Hill 2008
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Customer Obsession is an invaluable hands-on guide to the next generation of customer relationship marketing. Abaetк de Azevedo and Ricardo Pomeranz, top leaders at the world-renowned direct marketing agency Rapp Collins, reveal how businesses of any size can develop a global strategy that embraces today's empowered consumers and encourages the development of meaningful, profitable relationships with them.
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Customer Obsession is an invaluable hands-on guide to the next generation of customer relationship marketing. Abaetк de Azevedo and Ricardo Pomeranz, top leaders at the world-renowned direct marketing agency Rapp Collins, reveal how businesses of any size can develop a global strategy that embraces today's empowered consumers and encourages the development of meaningful, profitable relationships with them.