TY - BOOK AU - Hayler, Rowland., Michael Nichols. TI - Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management SN - 0071470379, 9780071470377 PY - 2007/// CY - USA PB - McGraw-Hill KW - Business & Economics N1 - THREE WORLD-CLASS MANAGEMENT METHODS; 0 N2 - THREE WORLD-CLASS MANAGEMENT METHODS ER -